Southern Pediatrics

Southern Pediatrics · TennCare Outreach

TennCare Activation

6-Month Targets · ~5–7 Patients/Month
18
Floor (50%)
Minimal engagement, data gaps
25–28
Base (70–80%)
Solid execution, automated sequence running
32+
Stretch (90%+)
Full sequence optimized, no patients lost
Assigned Patients
This Month
425

Manually updated monthly pool · rolls into quarter & YTD

Conversion Tracker
22.1%
94
booked of 425
Cost Per Patient
$11.7
$1,100 spend · monthly conversions

Athena Appointment Status

Monthly cohort pipeline

Booked Appointments
Conversions
84
Cancelled
10
No Show
7
83.2%
Conversion

Smart Monthly SMS Sequence Hub

Cycle sequences to inspect delivery & reply funnel

southernpediatrics.com/reward
Delivered
1,559
Bounced
33
Link Clicks
319
BOOK Replies
98
HELP Replies
NaN
Other Replies
46

Web Performance

Monthly Assignment · Welcome landing page

Sessions
582
Unique Visitors
498
Page Views
841
Bounce Rate
32.1%
Phone Clicks
64
Traffic Sources
  • SMS48%
  • Direct27%
  • QR13%
  • Organic8%
  • Referral4%

Print & Mail Packets ROI

Print costs · undelivered · QR engagement

Monthly Assignment - Postcard
Undelivered
16
Print Cost
$374
Welcome Packet (Trifold)
Undelivered
11
Print Cost
$605
QR Code Scans